Software Support Specialist - Los Angeles, CA
We’re looking for a self-motivated individual to take on the role of Software Support Specialist to assist our software customer base. Responsibilities include:
Ability to interact with clients on a professional level and provide first line of customer support to help resolve software related issues.
Troubleshoot database, client, and server issues on a variety of platforms.
Apply problem solving skills to resolving issues in a timely manner while managing several open support cases simultaneously.
Assist in QA & testing of new releases of software products.
Update server software upon release.
Assist in creating, updating and maintaining documentation for customer support
Training customers to use the software
Must have clear understanding and experience in relational databases, knowledge of SQL important. Must have strong understanding and hands-on experience on Linux (command line) and Windows, experience on MAC is a plus. Capable of learning new technology quickly and working on multiple projects concurrently. Must possess strong problem solving abilities and excellent organizational skills.
Candidate must have excellent verbal and written communication skills, including communicating technical information with the customers and within the company. BA/BS in Computer Science or Information Technology related majors, or equivalent experience required.
Based on experience.
How to Apply:
Please apply through our posting.